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2x JavaScript Developer -JavaScript, NodeJS, AngularJS - URGENT - Stockport - Salary upto 45K - Excellent Benefits

The Role

An experienced and proactive JavaScript Developer (JavaScript, NodeJS, AngularJS) is urgently required to join a hugely successful and innovative provider of software solutions based in Stockport. You will be joining a vibrant team to implement enhancements and development to the companys' main product. It is important you are able to take a proactive approach in driving the company forward on as the product grows. The JavaScript Developer (JavaScript, NodeJS, AngularJS) will not only have strong technical skills but also the personality and communication skills to deal directly with end users.

The JavaScript Developer (JavaScript, NodeJS, AngularJS) must also be able to demonstrate previous experience in working in a face paced environment with minimal supervision. In return the company offer an excellent working environment where you will have the opportunity to make a big impact on a growing business.

Essential skills / experience:

- JavaScript
- AngularJS
- NodeJS
- 3+ years experience in a similar role
- Good logical problem solving skills.
- Ability to work well within a team.

We are looking for an experienced, well presented, enthusiastic & confident communicator who is able to offer excellent customer service, strong organisation skills a self-motivated attitude and passion for IT.

Description Of Job (Main responsibilities and tasks):

• Coordinate support desk tickets making sure SLA targets are met.
• Book onsite visits and manage engineer calendars/schedules
• Provide guidance for problems and questions raised by the support team, escalate to third tier support where necessary.
• Coordinate with Senior Team for escalation of tickets
• Coach and mentor the helpdesk team for improvement of both technical and customer skills. Work with the senior team to organise more structured training where identified.
• Participate in regular meetings.
• Identifying and making recommendations on ways to improve both internal and customer IT systems.

• Lead, manage and direct the team to support all aspects of the IT Support Service, taking operational responsibility for the team and the service provided to clients, including where day-to-day management has been delegated.

• Promote and assist in the implementation of strategies, policies and procedures that seek to guide and shape the IT Support Service.
• Take responsibility for own workload and keep others informed, highlighting potential problems and suggesting solutions to ensure continuity of service delivery.

Technical Skills (essential)

• Working and administrative knowledge of Microsoft Operating Systems, Microsoft Office applications and Office 365.
• Working knowledge of PC hardware troubleshooting, installation and configuration.
• Windows Server
• Microsoft Exchange
• Active Directory
• DNS / DHCP
• Networking knowledge and troubleshooting, switches basic routers etc.
• Experience working within a service/helpdesk environment.
• IT engineering qualification to degree or at least 3 years’ appropriate experience in an IT support environment.